Shipping policy

This Shipping Policy explains the shipping and delivery procedures for orders placed through constantlyvariedgearx.shop.

We aim to provide customers with clear shipping information before and after purchase.

1. Free Standard Shipping

All orders placed through constantlyvariedgearx.shop receive free standard shipping.

There is no minimum purchase amount required for our standard shipping service unless a different condition is clearly disclosed before checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 days

The delivery estimate begins after an order has been successfully confirmed and accepted for fulfilment.

The 15–20 day timeframe is an estimate and may occasionally be affected by factors beyond our reasonable control.

3. Order Confirmation

After placing an order, customers may receive an electronic confirmation containing details of the purchase.

Customers should check the confirmation and contact us promptly if they notice an error in the products ordered or delivery information.

4. Order Processing

Orders must be processed before shipment.

Processing may include:

  • payment verification;
  • fraud screening;
  • product allocation;
  • warehouse preparation;
  • packaging;
  • shipping documentation; and
  • transfer to the delivery carrier.

Processing requirements may vary depending on the product, destination, order volume, and fulfilment location.

5. Delivery Estimates

We aim for orders to be delivered within the stated 15–20 day estimated delivery timeframe.

However, delivery dates are not guaranteed unless we expressly confirm a guaranteed service in writing.

Possible causes of delay include:

  • carrier congestion;
  • peak shopping periods;
  • public holidays;
  • severe weather;
  • natural disasters;
  • customs inspections;
  • transportation disruptions;
  • remote-area delivery limitations;
  • inaccurate delivery details;
  • unusually high order volume;
  • fulfilment disruption; or
  • other events outside our reasonable control.

Where we become aware of a significant issue affecting an order, we will take reasonable steps to assist the customer.

6. Shipping Destinations

Shipping availability is determined during checkout.

If the checkout system accepts your delivery address and allows the order to be completed, we will normally attempt to fulfil the order to that address.

Certain locations may be unavailable because of carrier restrictions, legal restrictions, product restrictions, or logistical limitations.

7. Delivery Address

Customers are responsible for entering an accurate and complete delivery address.

Before submitting an order, please check:

  • recipient name;
  • street address;
  • apartment or unit number;
  • suburb or city;
  • state or territory;
  • postcode;
  • country; and
  • contact telephone number where requested.

We are not responsible for delays caused solely by incorrect or incomplete information supplied by the customer, except to the extent otherwise required by law.

8. Address Changes

If you need to change your delivery address, contact:

info@constantlyvariedgearx.shop

Please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

9. Tracking

Where tracking is available, tracking information may be provided by email or through the customer order interface.

Tracking information may take time to update after the carrier receives a parcel.

A temporary absence of tracking updates does not necessarily indicate that a parcel has been lost.

10. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately because items can be fulfilled from different locations or become ready for dispatch at different times.

Customers will not be charged additional standard shipping fees because of an order being divided into multiple shipments.

11. Delayed Orders

If your order has not arrived within the expected timeframe, please contact us.

When contacting customer support, provide your order number and relevant delivery information so that we can investigate.

We may review tracking information, contact the relevant logistics provider, or undertake other reasonable steps to locate the parcel.

12. Lost Parcels

If tracking information indicates that a parcel may have been lost, please contact us.

We will review the circumstances and determine an appropriate resolution based on available evidence and applicable law.

Depending on the circumstances, this may include further carrier investigation, replacement, refund, or another appropriate remedy.

13. Damaged Deliveries

If a product arrives damaged, please contact us as soon as reasonably possible.

Provide:

  • your order number;
  • a description of the damage;
  • photographs of the product;
  • photographs of the packaging where available; and
  • any other information reasonably necessary to assess the issue.

Your rights in relation to damaged or faulty goods may also be protected by the Australian Consumer Law.

14. Incorrect Items

If you receive a product different from the product ordered, please contact customer service.

Do not dispose of the incorrect item or packaging until we have had a reasonable opportunity to review the issue.

Where we have supplied an incorrect item, we will provide an appropriate resolution.

15. Delivery Marked as Delivered

If tracking indicates that your order has been delivered but you cannot locate it, we recommend first checking:

  • around the delivery location;
  • with household members;
  • with building reception or management;
  • with neighbours where appropriate; and
  • any safe-drop location indicated by the carrier.

If the parcel still cannot be located, contact us so that the matter can be investigated.

16. Unclaimed or Refused Parcels

A parcel may be returned to sender if:

  • delivery is repeatedly unsuccessful;
  • the address is incomplete;
  • the customer refuses delivery;
  • the parcel is not collected from a collection location; or
  • the carrier cannot complete delivery.

If an order is returned to us, please contact customer support regarding available options.

17. Customs and International Delivery

Where an order crosses international borders, customs authorities may inspect shipments.

Customs procedures can occasionally extend delivery times.

Any duties or taxes applicable to a shipment will be handled according to the information presented during checkout and applicable legal requirements.

18. Public Holidays and Peak Periods

Delivery networks may experience higher volumes around major holidays, promotional events, and peak shopping periods.

Customers are encouraged to allow additional time when ordering products required for a specific event or date.

19. Australian Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies rights customers may have under the Australian Consumer Law.

Australian consumers who purchase products online have consumer-guarantee rights against the seller of those products where the ACL applies.

20. Changes to This Shipping Policy

We may update this Shipping Policy as our fulfilment arrangements, shipping providers, destinations, or operational requirements change.

The current version will be published on constantlyvariedgearx.shop.

Changes will not remove statutory rights that have already arisen in relation to an existing order.

21. Shipping Contact Information

For order tracking, delivery questions, damaged parcels, incorrect products, address issues, or other shipping enquiries, contact:

constantlyvariedgearx.shop
Email: info@constantlyvariedgearx.shop

Standard Shipping Cost: Free for all orders
Estimated Delivery Time: 15–20 days