Refund policy

This Return and Refund Policy applies to purchases made directly through constantlyvariedgearx.shop.

We want customers to have a clear understanding of our return and refund procedures. This policy should be read together with our Terms of Service and any rights available to customers under applicable law.

Australian Consumer Law

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL).

Australian consumers may be entitled to a repair, replacement, refund, cancellation, or other remedy when goods or services fail to meet applicable consumer guarantees. The remedy available may depend on whether the problem constitutes a major or minor failure and on the circumstances of the purchase.

Our voluntary return conditions do not replace or limit those statutory rights.

Change-of-Mind Returns

In addition to any statutory rights, constantlyvariedgearx.shop offers a voluntary 30-day change-of-mind return period.

A change-of-mind return request must be made within 30 days after the customer receives the product.

To qualify for a voluntary change-of-mind return, the product must generally:

  • be unused, unworn, unwashed, and undamaged;
  • be in substantially the same condition in which it was received;
  • include original packaging, tags, accessories, manuals, and components where applicable;
  • not show signs of misuse, alteration, excessive handling, or customer-caused damage; and
  • be accompanied by reasonable proof of purchase.

These conditions apply only to voluntary change-of-mind returns and do not limit rights relating to faulty or non-compliant products under the Australian Consumer Law.

How to Request a Return

Before sending any product back, please contact us at:

info@constantlyvariedgearx.shop

Your request should include:

  • your order number;
  • the name used to place the order;
  • the product you wish to return;
  • the reason for the return; and
  • photographs or other supporting information if the item is damaged, defective, incorrect, or materially different from what was ordered.

Our customer service team will review the request and provide return instructions where appropriate.

Products should not be returned without first contacting us because the correct return destination may differ depending on the product and fulfilment location.

Faulty, Damaged, Incorrect, or Misdescribed Products

If you believe an item is faulty, damaged, incorrectly supplied, unsafe, materially different from its description, or otherwise fails to satisfy applicable consumer guarantees, please contact us as soon as reasonably possible.

We may request photographs, videos, product details, packaging information, or other reasonable evidence to help assess the issue.

Where required by the Australian Consumer Law, we will provide an appropriate remedy.

A major problem may give consumers rights that include rejecting the goods and choosing a refund or replacement, while a minor problem may generally allow the supplier an opportunity to provide an appropriate remedy.

Return Time Limits and Statutory Rights

The 30-day period described above applies only to our voluntary change-of-mind policy.

It does not impose a 30-day limit on rights arising under the Australian Consumer Law.

Statutory consumer-guarantee rights do not necessarily end simply because a retailer's voluntary return period has expired. The ACCC specifically warns businesses against presenting short store return periods as limits on statutory rights.

Sale and Promotional Items

Products purchased during a promotion or sale may still be returned under our voluntary policy if they satisfy the eligibility requirements described above, unless a lawful exclusion has been clearly communicated before purchase.

More importantly, sale, clearance, or discounted status does not remove statutory remedies where Australian Consumer Law consumer guarantees apply.

The ACCC reiterated this position in enforcement activity concerning online retail return policies in June 2026.

Non-Returnable Items

For hygiene, safety, legal, or practical reasons, certain products may not qualify for a voluntary change-of-mind return once opened, used, activated, personalised, or otherwise rendered unsuitable for resale.

Examples may include:

  • personalised or custom-made products;
  • products that have been materially altered after delivery;
  • hygiene-sensitive goods that have been opened where a return cannot reasonably be accepted for health or hygiene reasons;
  • digital products after access or delivery, where applicable; and
  • gift cards, where applicable.

These exclusions apply only to voluntary returns and do not override non-excludable statutory rights relating to faulty, unsafe, misdescribed, or otherwise non-compliant goods.

Return Shipping Costs

For an approved change-of-mind return, the customer is generally responsible for the cost of sending the product back to the return location provided by our customer service team.

If a return is required because a product is faulty, damaged, incorrect, materially misdescribed, or otherwise subject to a statutory remedy, return-related costs will be handled consistently with applicable Australian Consumer Law obligations.

We recommend using a trackable shipping method for customer-arranged returns because customers remain responsible for ensuring the returned parcel reaches the designated return location.

Inspection of Returned Products

Once a returned product is received, it may be inspected to confirm:

  • the product returned matches the original order;
  • the condition of the product;
  • whether all components have been returned; and
  • whether the stated reason for return is consistent with the condition of the product.

For voluntary change-of-mind returns, we may decline a refund where the product does not satisfy the voluntary eligibility criteria.

This does not affect remedies available under mandatory consumer law.

Refunds

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

The amount of time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

We do not control processing periods imposed by third-party financial institutions.

Original Shipping Charges

Standard shipping for orders placed through constantlyvariedgearx.shop is currently free.

Accordingly, there is ordinarily no standard outbound shipping charge to refund.

Any special shipping service or optional charge, if offered in the future, will be handled according to the circumstances of the return and applicable law.

Exchanges

Where an exchange is available, customers should contact our customer service team before returning a product.

Availability of replacement items cannot be guaranteed.

If an exchange cannot be completed, an alternative remedy may be offered where appropriate.

Order Cancellations

If you want to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order enters processing or shipment. However, once an order has been processed or dispatched, immediate cancellation may no longer be possible.

If the order has already been dispatched, the applicable return process may need to be followed after delivery.

Refused or Unclaimed Deliveries

If a parcel is refused, unclaimed, returned because of an incorrect address provided by the customer, or otherwise returned to sender for reasons unrelated to a fault by us or the carrier, we may need to wait until the parcel is physically returned and inspected before processing an eligible refund.

Reasonable costs actually incurred because of an incorrect customer-provided delivery address or an unclaimed parcel may be taken into consideration where permitted by law.

Suspected Return Abuse or Fraud

We reserve the right to investigate return activity where there is reasonable evidence of fraud, deliberate misuse, substitution of products, false claims, or other abusive conduct.

Nothing in this section permits us to refuse a remedy that a consumer is legally entitled to receive.

Contact

For returns, refunds, damaged items, incorrect orders, or other after-sales enquiries, contact:

constantlyvariedgearx.shop
Email: info@constantlyvariedgearx.shop